Resume

Spearheaded a comprehensive learning and development strategy, increasing employee engagement.

• Partnered with leadership to align learning initiatives, resulting in improved employee performance.

• Conducted training needs assessments, reducing skill gaps through targeted development programs.

• Efficiently managed a significant learning and development budget, achieving cost savings.

Led the design and development of multiple training programs, enhancing knowledge retention and supporting both internal upskilling and leadership development initiatives.

• Applied the ADDIE model to create tailored e-learning programs for diverse skill levels, resulting in increased course completion rates and fostering continuous employee growth.

• Developed targeted upskilling programs for internal teams, closing skill gaps and preparing employees for advanced roles, which directly contributed to improved performance metrics across departments.

• Designed and facilitated leadership development programs aimed at cultivating strategic thinking, transformational leadership, and change management skills, preparing emerging leaders to navigate organizational challenges.

• Facilitated numerous training sessions, workshops, and seminars, achieving high satisfaction scores and reinforcing a culture of continuous learning and professional growth

Managed a team of Learning and Development Specialists and Instructional Designers, fostering professional growth.

• Provided guidance, mentorship, and support for professional development within the team.

Implemented a new Learning Management System (Workday Learning), ensuring seamless user experience across our external consultant base and internal employees.

• Conducted a comprehensive needs assessment to identify the most suitable platform, ensuring compatibility with both external and internal user groups and addressing scalability and accessibility needs.

• Initiated the 'CSI Launch' program, incorporating a digital badge system to reward learning achievements. Designed badge themes like Rocketship and mountain-climbing icons to reflect growth and career development, while coordinating monthly course updates to keep content fresh and relevant.

• Developed assessment tools to measure training effectiveness, regularly gathering participant feedback to refine and enhance the learning experience.

• Acted as a business partner providing elevated client support, ensuring the LMS meets the diverse needs of our workforce.

Managed compliance training programs for over 5,000 consultants across 48 states and internal employees, ensuring adherence to federal, state, and city-specific regulations.

• Oversaw compliance training in areas including CCPA, CPRA, HIPAA, Sexual Harassment, and Digital Security.

• Utilized Workday LMS to streamline processes, including designing and executing targeted campaigns.

• Developed and vetted compliance training content, partnering with vendors or designing in-house solutions to meet specific needs.

• Aligned employee populations with applicable regulations based on job roles and locations through meticulous LMS setup and management.

Developed and managed CSI University, an e-commerce learning platform.

• Created immersive learning content for risk adjustment coding courses.

• Partnered with sales to design client-facing web pages.

• Collaborated with Subject Matter Experts to deliver training content for clients and individuals seeking CRC through CSI's RACTA program.

Oversaw change management initiatives to support IT transformation projects and improve user adoption of Workday and its integration with Bullhorn (ATS).

• Designed and implemented comprehensive training and communication plans, ensuring effective rollout of new Workday modules and system integrations.

• Authored all messaging and communication materials, creating content that resonated with diverse employee populations and addressed their specific needs.

• Developed and facilitated training programs to familiarize employees with updated processes and integrations, driving increased system utilization.

• Partnered with IT and leadership to coordinate seamless execution of transformation projects while minimizing disruptions.

Managed all learning content for Bullhorn ATS and Bullhorn Talent (Onboarding platform), managing updates, enhancements, and training.

• Created and delivered upskilling programs and new hire training through diverse formats, including videos, quick reference guides, and interactive tutorials using Storyline for immersive experiences.

• Ensured training materials and resources were aligned with system changes, enhancing employee proficiency and process efficiency.